Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, enroll in courses, make purchases, or interact with our platform. This may include:

• Personal identifiers such as name, email address, and phone number
• Profile information including profile photo and bio (if provided)
• Course enrollment, progress data, and completion certificates
• Payment and billing information (processed securely through third-party payment processors)
• Communications you send to us via email, contact forms, or support channels
• Usage data such as pages visited, time spent on the platform, and interaction patterns

2. How We Use Your Information

We use the information we collect to provide, maintain, personalize, and improve our services. Specifically, we use your information to:

• Create and manage your user account and provide access to purchased content
• Process your course enrollments, payments, and send transaction confirmations
• Deliver personalized learning recommendations and study paths
• Send you course updates, educational content, and platform notifications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends, user behavior, and platform performance
• Detect, investigate, and prevent fraudulent transactions, abuse, and illegal activity
• Comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: We may share information when you give us permission to do so
• Service providers: With trusted third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting
• Legal obligations: To comply with applicable laws, regulations, court orders, or governmental requests
• Protection of rights: To protect the rights, property, or safety of Hami IT, our users, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption for data in transit and at rest, secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have any questions about our security practices, please contact us.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, data is retained for a period of up to 3 years after the last account activity.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a transfer of your data in a machine-readable format
• Restriction: Request that we restrict the processing of your data under certain conditions
• Opt-out: Unsubscribe from marketing communications at any time using the link provided in our emails
• Withdraw consent: Withdraw consent where processing is based on consent, without affecting prior processing

To exercise any of these rights, please contact us at contact@hamiit.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies, web beacons, log files, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver targeted content. You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, but note that some features of our platform may not function properly without cookies. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

8. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources that are not operated or controlled by Hami IT. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

9. Children's Privacy

Hami IT is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information promptly. If you believe we have information from or about a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our policy, we will take appropriate measures to inform you, consistent with the significance of the changes in each case. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@hamiit.com
Address: Banepa, Kavrepalanchowk, Nepal