You work for Mr. Sushil Kumar Golyan, Manager of the Synergy Hotel, Sharma Path, Birgunj, Nepal.When guests ‘sign out’ before they leave they are able to make many comments on their feelings about the hotel and the service they have received. You have to write a report each month for Mr. Golyan on the points raised. These are the comments made by guests last month. Prepare a report with reference to these comments made by the guests before leaving the hotel.
The service in the restaurant was not very good. We often had to wait half an hour between courses.
EVERYTHING WAS LOVELY-IT IS A WELL RUN HOTEL
"There aren’t enough satellite channels on the TV - no movie channels."
"Very helpful staff - very polite."
"We had a splendid holiday - but the service in the restaurant could be quicker."
"The best hotel in Birgunj city. Very good value."
"It was three days before the broken light in my room was repaired."
"Lovely food - but poor service at meal times. Very slow."
"The gardens are beautiful."
"We will definitely come back. The staff are very friendly."