BCA Semester 5 – Introduction to Management – Unit 6: Controlling and total quality management (5Hrs)

Concept of Total Quality Management Total Quality Management (TQM) is a management approach focused on continuous improvement of products, services, and processes by involving all employees at every

Definition of Control Control is the process of monitoring activities, measuring performance, and taking corrective action to ensure that organizational goals are achieved. In simple words: Control

Definition of Controlling Controlling is the managerial function of monitoring performance, comparing it with standards, and taking corrective action to ensure organizational goals are achieved. ---

Definition of Quality Management Quality Management (QM) is the process of ensuring that an organization’s products or services consistently meet or exceed customer expectations. It involves plannin